Google This and Google That
There are certain brands that fascinate me and I can never learn enough about them. Google is one of those brands. I recently finished Douglas Edwards’ book “I’m Feeling Lucky: The Confessions of Google Employee Number 59” and I can’t stop talking about it. Just ask my coworkers – it’s been Google does this and Google did that for about three weeks now.
The book is an interesting look into the company as it was first starting up until it went public. I love how Edwards lets us in on key meetings that determined how the tiniest of details would be presented first through the search engine and then through AdWords, Google News, etc. As a believer that a true brand lies in the details, I could not get enough of these insights.
In addition, the book talks a lot about Google’s culture and showcases examples of how the company brought that culture to life in its TGIF meetings, office space and decision making. As with many successful brands, the strong culture is the foundation for the Google brand and its distinct voice.
As Google’s first dedicated brand marketer, Edwards helped to build and set standards for one of today’s most iconic brands. While this is only one employee’s perspective, it is definitely worth adding this book to your “To Read” list.
Have you read it yet? Let us know what you thought.
Top Three Tips for Internal Branding
One of the keys to building a successful brand externally is to build your brand internally. Not only do your employees live and breathe the brand each day, but they are the ones communicating it to your current and future customers. So how do you develop a successful internal branding campaign? Here are a few tips.
- Provide easy to understand and easy to access tools. These tools could be as simple as a rack card at each employee’s desk or educational pages on your company’s intranet.
- Engage team members from multiple departments. Ask department leaders to highlight employees who are enthusiastic and willing to carry the brand flag within the team. Then educate these brand ambassadors on the brand and how to talk to their coworkers about the value of the organization’s brand.
- Do it once, twice, three times and don’t stop. Internal branding is not something that can be done once and be considered successful. If it is just done once, employees may just see it as a campaign. Regularly communicating about the brand will help engrain it in your organization’s culture. Consider highlighting a different organization benefit or value each month, explaining its value and showing examples of how the brand is lived each day by employees.
When your employees believe it, your customers and future customers will notice. By tapping into your greatest brand implementation tool – your workforce – your organization will not only be singing from the same hymn book (pardon my Southern phrasing), but so will your customers.
Here's to Steve
"Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward.
And while some may see them as the crazy ones, we see genius.
Because the people who are crazy enough to think they can change the world, are the ones who do."
- Apple "Think Different" Campaign
Photo credit: AP Photo/Paul Sakuma
Brand Endorsement ROI
I’m a Roger Federer fan. I set my alarm to wake up on Sunday (at 9 am) and watch with the hopes of him beating Nadal in the final match of the French Open. Well it wasn’t in the cards this year. But while watching the French Open this past weekend I couldn’t help but notice both Roger and Rafa are Nike men. I’m sure I’ve noticed it before but for some reason this year I was distracted by it and the other brand placements.
Addison Whitney is headquartered in Charlotte, also known as NASCAR headquarters. I think the reason the French Open brand placements were so vivid to me was because I had watched the start of the Coca-Cola 600 the weekend before and was amazed at all of the places a logo could go – behind the steering wheel, all over the cars and on the driver. All I could think of was how is this placement a worthwhile investment? How is the ROI measured and justified? In my head the potential conversation might go like this: Me: “Hi Boss, I’d like to spend $20,000 to put our logo behind Dale Jr’s steering wheel.” Boss: “Beth Anne, no. Get out.”
And then I remembered Michael Jordan and Nike. Who didn’t want to be just like Mike? (Do you remember the Gatorade song? “I wanna be, I wanna be like Mike.”) I won’t lie. Young Beth Anne was decked out in Nike and Chicago Bulls gear despite living in Atlanta.
Are today’s athletes really so influential that they can influence brand preference? NASCAR fans are loyal. But do Denny Hamlin fans only use FedEx as opposed to UPS because he endorses it? Again, I love Roger Federer, but I’m not going to seek out Nike or Gillette over other brands because of his endorsement (in all fairness, I am a woman, not a man so I don’t know if that makes a difference).
What do you think about athlete endorsements and the value? Do these endorsements really make a strong impact on a brand or are they just a means to increase awareness?
And don’t worry your pretty little head Roger, you’ll get him next year at Roland Garros (and hopefully next month at Wimbledon).
Oprah's Last Show
As Tom Hanks said on an Oprah show earlier this season, the phrase “Did you see Oprah today?” is going to be removed from our vocabulary after today. Today marks the end of the 25 year run of The Oprah Show.
Let’s take a moment to relive some of our favorite moments. You get a car and you get a car. Tom Cruise jumping on the sofa. Johnnnnn Traaaaavollltaaaa. Oprah’s Book Club (who read A Million Little Pieces and loved it as much as I did?). Mattie and his poems. Oprah in Texas. Oprah and Tina. Dieting Oprah who made us all feel better about our struggles. The a-ha moments. Oprah’s hair through the years. The ugly cries, especially when Mary Tyler Moore surprised her.
In 25 years, it is not just the show that evolved but also her brand. The Oprah show initially was a little risqué and reminiscent of what became the Ricki Lake show. Slowly over the years, it evolved into a self-help, mentally stimulating, celebratory show. The Oprah brand launched the careers of personalities like Dr. Phil, Nate Berkus, Bob Greene and Dr. Oz. Her endorsement is the golden touch. Marketers strove for just one mention of their brand on the air to have sales explode.
Love her or hate her, you must recognize the impact she’s had on the world. Oprah is a big part of everyday culture (Did you see that on Oprah? Did you read that in her magazine? Did you watch OWN last night?). She used her brand to successfully launch both a magazine and a network at a time when many were struggling to stay afloat. She made topics once considered taboo easy to talk about with friends and family. She told great stories by asking provocative questions. She had the knack of presenting topics or guests in a way that helped people think about them a little differently.
As someone who has grown up watching Oprah, my life has been impacted in a few small ways. I didn’t sleep for a year after watching a show about ghosts when I was younger. I DVRed the Favorite Things episodes so that when I have a bad day I can see the crazy excitement in other people’s faces. I realized (at a young age) that my actions impact the world around me. I can choose for that impact to be positive or negative. And my favorite lesson, “No is a complete sentence.”
No one but Ms. Winfrey knows what her next move will be, but there are millions of people out there eagerly waiting for it. How do you think Brand Oprah will evolve?
Use the comments section to tell us your favorite memories from The Oprah Show.
Insperity | Taking it to the streets
On March 3, 2011, the Administaff family gathered to celebrate 25 years of success and a new beginning as Insperity. Some members of the Addison Whitney-Insperity team were lucky enough to attend and witness this magical evening.
Picture this – Minute Maid Park home of the Houston Astros, deep in the heart of Texas, buzzing with the excitement of more than 3,000 people. As we all filed into seats along the third baseline, we were met with an incredible program. Hosted by new Insperity spokesman Jim Nantz, it featured a conversation with Steve Forbes and presentations by company leadership. Saying the presentation by Chairman and CEO Paul Sarvadi was inspiring and energizing just does not do it justice. He passionately talked about the company’s evolution over the past 25 years and his vision for the years to come. This new vision coupled with the new corporate identity was unveiled in 3D – yes, thousands of guests put on branded 3D glasses for the unveiling.
The night featured an amazing spread of food, dancing and festivities. As we headed out to left field to get our souvenir – an Insperity-branded box filled with mementos celebrating the company’s history – Michael McDonald took the stage to cap off the night.
Often times when our clients launch new brand strategies or corporate identities, we do not get to witness the excitement of the event. So being able to attend was very special for our team. Every detail of this event and the Sales Convention happening at the same time were so well thought-out and very impressive including the signs, stage lighting and the entire color palette – all of which changed overnight.
To borrow something we overheard employees saying that night: here’s to Insperity – cheers!
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Insperity | Laying the Strategic Foundation
The extensive market research conducted among internal and external audiences helped provide critical insight to help drive both brand architecture and brand positioning recommendations.
Addison Whitney worked closely with various business units to understand the existing brands, their key challenges, and how each could support the Administaff corporate brand. Like many B2B companies, a mostly master branded strategy was ideal due to the efficiency and ease of managing one main brand versus many standalone brands.
Once the organization of the corporate brand was clearly outlined, Addison Whitney began developing the Administaff brand positioning. It’s important that a brand positioning be believable and compelling. Looking back at the research, Addison Whitney correlated compelling to attribute importance ratings and believable to attribute performance ratings. The recommended positioning strategy defined Administaff as the trusted advisor who provides business performance solutions to guide clients toward success.
To help the Administaff team communicate the brand positioning to target audience groups, Addison Whitney developed targeted messaging for both clients and prospects. These messaging guidelines will ensure consistency in communication – one of the most critical parts of brand management.
In addition to driving the brand architecture and brand positioning, one more finding came from the market research. With minimal brand awareness among prospects and incorrect brand associations, it became clear that a corporate identity change would set Administaff up for future success. This decision was not taken lightly by the Administaff team. Nearly 25 years of hard work had built the Administaff brand, and it was time to set a new, strong foundation for the next 25 years of success.
Next step…corporate name and tagline.
(Please note: Administaff is now Insperity. You can find them on the web at insperity.com)
Insperity | Gathering New Insights
When Administaff first approached Addison Whitney in late 2008, it was experiencing strategic challenges similar to many of our clients. In recent years, the company had grown through acquisitions and product development, creating a need to redefine who it is (brand positioning) and how its brands relate to one another (brand architecture).
Founded in 1986, Administaff pioneered the Professional Employer Organization (PEO) industry. The PEO provides small and medium-sized businesses with HR services, including payroll, benefits and administrative support, so that these businesses can better compete for employees and remain compliant with state and federal regulations. As the company grew so too did the types of services it offered.
Through acquisitions and internal product development, the scope of Administaff’s services expanded. Administaff now had to manage not only its own changing corporate brand, but also to develop a strategy for integrating new product/service brands.
Strong market research is critical to developing a compelling and differentiated brand strategy. Addison Whitney’s market research team worked closely with the Administaff team to develop a thorough research plan that would gather insight from internal and external target audience members.
In-depth interviews are a great way to gather detailed insight. First, in-depth interviews were conducted among key Administaff team members to learn about challenges and to help drive the brand process. Then, in-depth interviews with members of the external audience (customers and prospective customers) were conducted. Both of these studies helped the Addison Whitney team develop the survey instruments for quantitative studies with employees and external audience members, which were both conducted online. The employee and external studies were designed to closely align with one another in order to show perceptual gaps.
Using both qualitative (in-depth interviews) and quantitative (online surveys) methodologies to evaluate external audience perceptions, Addison Whitney was able to identify unmet needs and areas in which Administaff out-performed competition.
Having strong, detailed and quantifiable data is important to drive strategic decision making and to support the proposed brand positioning and architecture. This multi-layered research design was important for the Administaff team and critical to the next step in the process, brand strategy.
(Please note: Administaff is now Insperity. You can find them on the web at insperity.com)
Introducing Insperity
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For those of you who have been following our recent tweases (Twitter teases) noted by our hashtag #AW3095, you already know the news. For everyone else, it’s our pleasure to introduce Insperity, formerly Administaff.
Addison Whitney has been working with the Insperity team since February 2009 and is so proud of its team’s hard work throughout the process, and especially at the launch some members of our team were lucky enough to attend.
We are excited to begin our Insperity series to highlight the key steps from throughout our more than two year relationship with the Insperity team. Throughout each post we will give you some insight into things we learned or just fun facts from each phase.
Here are some headlines to get you excited and coming back for a double dip of Brand Salsa.
- Market Research – gathering key insights from current and future customers
- Brand Strategy – who are we and what to do with all of these offerings and brands
- Verbal Branding – farewell Administaff, hello Insperity
- Visual Branding – Insperity’s new look and feel
- Brand Rollout – dancing in the streets of Houston
- What Makes a Great Project Team – we’ll tell you because we worked with a fantastic one at Insperity
Stay tuned!
Follow #AW3095
We have some very exciting news here at Addison Whitney. But, we can't tell you yet. And we're having a great time tweasing (Twitter teasing) you.
If you don't already follow @brandsalsa or @addisonwhitney, we would love for you to follow us now.
Each day, we're giving you written or picture clues to where we are headed to celebrate with one of our favorite clients.
Stay tuned to brand salsa to learn more.